Frequently Asked Questions:

• Do you require any kind of "Return Authorization" number to receive an item for calibration or repair?

• What are your hours of operation?

• What will you do if the item sent in for calibration also needs to be repaired?

• Is it necessary to purchase additional insurance when shipping items?

• Where is Grand Blanc, Michigan?

• If I am in the area, can I drop off equipment to be worked on?

• Do you provide a warranty for work completed?

• Do you require any kind of "Return Authorization" number to receive an item for calibration or repair?

  No, however, if you wish to be appraised of the turn around time or other relevant information, you will need to contact us.

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• What are your hours of operation?

  The main office is open Monday through Friday from 8:30 AM to 4:30 PM Eastern Standard Time.  Do not hesitate to phone outside the official times as someone may be here and we will always answer the phone if we are here.  You can also leave a voice mail message.

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• What will you do if the item sent in for calibration also needs to be repaired?

  The customer will be contacted and given the choice of repair or return as is.  We will do our best to predict the complete cost of the work necessary.

   

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• Is it necessary to purchase additional insurance when shipping items?

  The base amount of insurance provided is usually very small.  We always insure items for their current value when shipping equipment back to our customers.  You should adequately insure items in transit.  The loss of a $15,000 spectrum analyzer is hard to accept when the insurance check for $100 is received. 

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• Where is Grand Blanc, Michigan?

  We are located just South of Flint, Michigan near the I-75 expressway. 

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• If I am in the area, can I drop off equipment to be worked on?

  Yes, we welcome customers who wish to expedite the turnaround by bringing in their equipment.  We will be happy to call you when the items are finished and ready to be picked up.  You may also request items be shipped back when that makes more sense.

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• Do you provide a warranty for work completed?

  We provide a limited 90 day warranty on repairs and parts used in repair. 

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